Children's Hospital Colorado Patient/Family Serv Spec PRN - 56646 in Aurora, Colorado

Why Work at Children's....Children's Hospital Colorado has defined and delivered pediatric healthcareexcellence for more than 100 years. Founded in 1908, Children's Coloradois a leading pediatric network entirely devoted to the health and well beingof children. Continually recognized as one of the nation's outstandinghospitals by U.S. News & World Report, Children's Colorado is known bothfor its nationally and internationally recognized medical, research andeducation programs as well as the full spectrum of everyday care for kidsthroughout Colorado and surrounding states. With more than 1,000 healthcareprofessionals representing the full spectrum of pediatric specialties,Children's Colorado Network of Care includes its main campus, 16Children's Care Centers and more than 400 outreach clinics.A career atChildren's Colorado will challenge you, inspire you, and motivate you tomake a difference in the life of a child.Additional InformationDepartment: Parker Emergency DeptHours per week: 1Shift: 24/7 Must beavailable for all shifts/all days of weekJob OverviewThe Patient/Family Service Specialist provides administrative support andhigh level customer service support to patients, families, internal teammembers, providers and referring practices. The Specialist providesadmission, registration, scheduling (surgery and/or clinic), checkin/check out and/or customer service support for providers, patients andfamilies. Additional duties may include, but are not limited to,collecting copays; performing basic telephone triage duties; copying,scanning and/or filing various documents; and supporting insurancemanagement fResponsibilitiesPopulation Specific CareNo direct patient care.Essential FunctionsAn employee in this position may be called upon to do any or all of thefollowing essential functions. These examples do not include all of thefunctions which the employee may be expected to perform.Provides non-clinicalsupport of the telephone screening/triage functions.Provides and obtainssignatures for the appropriate treatment consents forms frompatients/families.Provides patient support services which may includescheduling, registration, patient reception, patient check in/out andfollow-up visit support.Supports health insurance management functions bycollecting patient insurance information, documenting the patient's methodof payment and/or collecting copays and other payments. May also includesupporting referrals and pre-authorizations and benefits/eligibilitydeterminations.Obtains and documents patient demographic information.Receivesinbound and/or places outbound patient calls in order to scheduleappointments or surgeries, complete registration functions and to routecalls as appropriate.Performs data entry functions, including enteringpatient demographic information and patient updates in a medical recordssystem.Conducts patient and family rounding to ensure patient's/family'scomfort level.Provides a high level of customer service support and assistanceto patients, families, physicians and other internal/externalcustomers.Supports patient safety by adhering to all infection controlpolicies and safety guidelines.Utilizes and remains up-to-date with departmentoffice operations and established policies andOther InformationCOMPETENCIESBUILDING CUSTOMER LOYALTY - Meeting and exceeding internal orexternal customer expectations while cultivating relationships that securecommitment and trust.COLLABORATING - Working cooperatively with others to helpa team or work group achieve its goals.COMMUNICATION - Conveying informationand ideas clearly and concisely to individuals or groups in an engaging mannerthat helps them understand and retain the message; listening actively toothers.CONTINUOUS LEARNING - Actively identifying new areas for learning;regularly creating and taking advantage of learning opportunities; usingnewly gained knowledge and skill on the job and learning through theirapplication.DIVERSITY & INCLUSIVITY - Is sensitive to cultural