Caribou Coffee Shift-Leader in Aurora, Colorado
Position Mission: The Shift Supervisor is responsible for the overallleadership and direction of the store in the absence of the General Managerand Assistant Manager. The Shift Supervisor is responsible for ensuring theteam has a clear understanding of goals, expectations, products,cleanliness, new directives and customer connections during the shift.This position manages the shift requirements for labor, customer service andemployee tasks, in accordance to Einstein Noah Restaurant Group, Inc.standards. The Shift Supervisor maintains a consistent and outstanding guestexperience while supporting daily sales goals. Responsibilities Include:Core Competencies: Problem solvingManaging the guest experienceMaintaining the look and feel of a well-run storeDriving for resultsManaging multiple prioritiesBeing resilient under pressureTrainingDemonstrating leadershipAdapt to new work situations or roles; open to new ways of doing thingsEssential Functions:Guest Service/Shift workEnsures guests are welcomed into the store.Ensures consistency in beverage and bagel preparationDevelops personal ongoing relationships with customersSupports Team Member functions as necessary to provide seamless customerservice to guests. Employee Relations/Coaching:Manages team to ensure positive customer experienceCreates a positive atmosphere for the staffProvides ongoing feedback to team members on their successes and areas forimprovementProvides tools to help Team Members sell coffee and bagels, and topromotional itemsCoaches team members on such items as proper methods of brewing, craftingdrinks and teas, bagel picking, sandwich making, register and cashhandling, other daily shift tasks and methods in guest services.Take charge and utilize resources when problems arise; develop solutionsbefore contacting General Manager.Promotes professional growth of Team Members. Administrative:Assists in creating schedules when neededCompiles the shift logSupports financial reviewsSupports new product rollouts. Principal Accountabilities:Knowledge of store operationsAbility to train Team Members store functionsAbility to motivate staffAbility to learn and perform all Team Member level roles.Ability to maintain records of personnel, inventories, sales andbanking/accounting records preferred.Proven ability to increase profits in similar operations preferred. RequiredExperience:High school diploma or GED requiredAt least one year of restaurant, retail or customer service experiencerequired, or properly trained and approved by Einstein Noah Restaurant GroupInc, to take responsibility as a Shift Supervisor.Must be able to work early mornings, evenings, some holidays and/orweekends. Physical Demands:The physical requirements for this position are hearing, speaking,seeing, carrying, bending, walking, kneeling, reaching, pushing,pulling, lifting up to 50 pounds, and being able to stand for 4 to 8hours, or the ability to accomplish the physical requirements with orwithout reasonable accommodations. The duties of this position may change fromtime to time. Einstein Noah Restaurant Group, Inc. (ENRGI) reserves theright to add or delete duties and responsibilities at the discretion of ENRGIor its managers. This job description is intended to describe the generallevel of work being performed. It is not intended to be all-inclusive.Caribou Coffee Company and Einstein Noah Restaurant Group, Inc. are proud tobe an Equal Opportunity Employer of Minorities, Women, ProtectedVeterans, and individuals with Disabilities and does not discriminate basedon gender identity or sexual orientation.Caribou Coffee Company is proud to be an Equal Opportunity Employer ofMinorities, Women, Protected Veterans, and individuals with Disabilitiesand does not discriminate based on gender identity or sexual orientation.