Vail Resorts Senior Manager of Rental Delivery in Avon, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

SUMMARY OF JOB:

Be the driving force behind the development of VRR’s rental delivery business into the best in class provider. The leader in this role will develop and document best practices and operating procedures; identify and develop opportunities to reimagine the business; build the strategic plan to grow the business; work with leadership across the organization to identify and act upon potential opportunities; through the development and implementation of the rental delivery model, create experiences of a lifetime for guests and employees, and drive value for the organization.

ESSENTIAL JOB RESPONSIBILITIES:

  • Develop and document SOP’s to operate rental delivery locations.

  • Assist in reimagining and communicating a compelling vision for the future state of rental delivery.

  • Develop departmental plan.

  • Develop a financial model for the business.

  • Conduct research to identify new markets and opportunities.

  • Support planning and execution of the business development strategy.

  • Drive a high performance culture by setting clear expectations, targets, analyzing performance, holding leadership teams accountable and giving appropriate and prompt feedback.

  • Maintain a proactive approach to strategy execution and communicate vertically and cross-functionally. Ensure alignment of internal priorities and resources to achieve functional objectives.

  • Work cross-functionally to provide feedback on product, competitive landscape, market knowledge, real estate, construction, operations process, marketing / brand initiatives, human resources, and any other areas that impact field operations.

  • Visit business units to evaluate operations, guest service levels, develop solutions to current operational challenges with Operations Support Team looking for company solutions to increase positive guest experiences, brand awareness, productivity, workflow, and profitability.

  • Other duties as assigned.

JOB REQUIREMENTS:

  • High school diploma or equivalent required

  • Leadership experience with multiple stakeholders in the retail industry required

  • Direct supervisory experience

  • Proficient in MS Office Products; Excel, Word, Outlook and PowerPoint

  • Communicate fluently in spoken and written English

  • Excellent verbal and written communication skills

  • Demonstrated leadership and staff development skills

  • 2-3 years of rental delivery management experience highly preferred

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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