Marriott International Guest Service Representative - (17001B1I) in Boulder, Colorado
Currently hiring a Guest Service Representative. Located at 4710 Pearl EastCircle, Boulder, CO, 80301Responsibilities include: Organize, confirm, process, and conduct allguest check-ins/check-outs, room reservations, requests, changes,and cancellations. Secure payment; verify and adjust billing. Activate andfile room keys. Process all guest requests and relay messages. Printcontingency lists to have a record of all guests in case of emergency.Identify and explain room features to guests; supply guests with directionsand information regarding property amenities, services, and hours ofoperation, and local areas of interest. Ensure that any outstanding requestsor problems from the previous day receive priority and are resolved. Run andreview daily reports/logs. Complete designated cashier and closing reportsin the computer system. Accept and record wake-up call requests and deliver toappropriate department. Count bank at beginning and end of shift; securebank. Process all payment types, adjustment vouchers, paid-outs,correction vouchers, and miscellaneous charges; provide change. NotifyLoss Prevention/Security of any guest reports of theft.Follow all company policies and procedures; report accidents, injuries,and unsafe work conditions to manager; ensure uniform and personalappearance are clean and professional; maintain confidentiality ofproprietary information; protect company assets. Welcome and acknowledge allguests according to company standards; anticipate and address guests'service needs; assist individuals with disabilities; thank guests withgenuine appreciation. Speak with others using clear and professionallanguage; answer telephones using appropriate etiquette. Develop andmaintain positive working relationships with others; support team to reachcommon goals. Comply with quality assurance expectations and standards.Stand, sit, or walk for an extended period of time. Move, lift,carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance. Perform other reasonable job duties as requested byTo submitted your job application go to Marriott carriers and search for17001B1IEqual opportunity employer committed to hiring a diverse workforce andsustaining an inclusive culture. Does not discriminate on the basis ofdisability, veteran status or any other basis protected under federal,state or local laws.