Salud Family Health Centers Customer Service Associate in Brighton, Colorado

The Customer Service Associate (CSA) is responsible for creating apositive first impression, exhibiting excellent customer service andpromoting a pleasing experience for patients. Approaches tasks in ateam based care fashion that supports patients and their families inself-management, self-efficacy and behavior change. Adheres to the spiritof the mission statement while performing assigned duties. Works underthe direct supervision of the Business Manager.Requirements: Bilingual English/Spanish required Graduation from an accredited high school or GED required One year front desk/customer service experience in a medical settingpreferred Must work well with the other patient care team members Ability to communicate clearly and appropriately with patients Professionalism and positive attitude Proficient in Elementary Math Ability to learn and implement complex policies and procedures Reading comprehension and Writing skills Keyboarding and word processing skills Familiarity with medical/dental terminology preferred Sensitivity to low income and ethnic minority community Willingness to become proficient in use of telephone, fax, copier, emailand electronic health record keeping Ability to read, understand and follow oral and written instructions Ability to work evening or weekend hours Ability to work under stress Ability to recognize, evaluates, solve problems and correct errors. Exhibits excellent customer service Ability to explain and summarize comprehensive concepts in a way thatthe general population can understand Computer systems applications (MS Office, PowerPoint, Chrome etc.) Considered probationary employees for the first three months followingtheir date of hire. During this time, CSA s must be successfullycompleting their career ladder course work to become credentialed.Duties: May serve as a greeter, front desk receptionist and/or cashier Welcomes all patients to Salud and checks them in for all appointmenttypes, checks patients out at the end of appointment Works in conjunction with other Medical Providers, Dental Providers,Behavioral Health Providers and all other staff to ensure that the patientobtains the highest standard of integrated health care Completes registration activities at each patient visit following theregistration SOP Works on special projects as assigned by the Business Manager orOperations Department Serves as a liaison between patient and medical/dental areas to ensurepatients flow through the clinic within 60 minutes of appointment time Acts as a patient advocate for our vulnerable population by ensuringthat the patient is fully informed and comfortable with their visit Promotes the mission of Salud and fosters Salud s role as a CommunityHealth Center in the community Exhibits excellent customer service with all patients regardless ofrace, ethnicity, financial, gender or other status through culturallyand linguistically appropriate care and communication Implements policies and procedures correctly Answers questions independently and knows where to find information Communicates with other staff members, management and executiveleadership about ways to improve patient flow, efficiency and experience Manages patient complaints and escalates complaints to management whenneeded Understands programs and services Sorts and distributes incoming mail, sends outgoing mail Answers phone and takes messages Schedules, reschedules, and cancels patient medical, dental,behavioral health and enrollment visits Makes reminder calls and remind patients of their upcoming visit at leasttwo days prior to appointments Refers patients to the appropriate community resources Serves on committees as assigned by supervisor Follows all protocols and procedures pertaining to patient confidentiality Coordinates efforts with other departments to ensure patient satisfaction Follows procedures for the electronic health records system May assist with translation for patients or another staff member Maint