Davidson Technologies Inc. 2017-1586-RP Software Development Analyst (16402) Eng. III in Colorado Springs, Colorado
Remedy System Developer to perform duties relating to Information TechnologyService Management (ITSM) Remedy Application operations and Maintenance aswell as Atrium CMDB development and enhancement in the Core ApplicationsServices group on the JRDC program at Schriever AFB, CO.The Remedy SystemDeveloper will be a member of a team responsible for an existing ITSM Remedysolution that manages Missile Defense Agency (MDA) IT and propertyoperations activities. Primary focus for this position will be the managementand maintenance of the BMC ITSM Change management platform and Task managementsubsystems. Plan, test and implement major system upgrades while focusing onfuture growth and development needs. Perform development, change, testingand deployment of MDIOC processes into Remedy. Perform local customizationsand system enhancements necessary to meet business needs. Provide guidance onsystem high-availability solutions and ensure system availability needs aremet. Additional tasks will include: Administer application data daily,process queries and reports as requested by users. Interface with other teammembers to ensure cross-platform module compatibility and standardization.Maintain a high working knowledge of all aspects of the Remedy systems,integrations and modules to provide backup for other team members. Create andmanage user documentation and provide one-on-one user assistance as necessary.Qualifications:Must have development experience with Remedy AR System application and withBMC/Remedy ITSM applications and Atrium CMDB. Minimum applicationexperience in ITSM should include Incident, Problem, Change, Asset andKnowledge management. Candidate must possess strong verbal and writtencommunication skills. Candidate must have completed and be enrolled inContinuing Education (CE) with a Security+ certification. Must havea DoD Secret Clearance.Bachelor's degree in Computer Science, InformationSystems or related discipline and 8 years experience with 6 of those yearsexperience in the IT field. Familiarity with MDIOC. Experience withseveralof the following: BMC Atrium CMDB 8.x/9.x, BMC/Remedy Action RequestSystem (ARS) 8.x/9.x, BMC Remedy ITSM Suite 8.x/9.x (Asset ,Service Desk, Service Level Management, Incident, Problem, Change Managementand Service Request Management). Familiarity with managing high availabilitysolutions. Familiarity with MS SQL Server 2005/2008, managing webtechnologies and MS Windows current server and client operating systems.Mustbe a team player and able to work in a team and structured change environment.