Peak Vista Customer Service Center Agent I - Part Time in Colorado Springs, Colorado
Title: Customer Service Center Agent I - Part Time
Locations:3205 N. Academy
Category:Administrative / Clerical / Skill Trades
Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 28 outpatient health centers in El Paso, Teller, Elbert, Adams, Arapahoe, Lincoln and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves over 90,000 patients in the Pikes Peak and East Central Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Part Time Position Schedule: 5:30 am to 9:30 am.
The Customer Service Center Agent I is responsible for welcoming and providing Peak Vista’s high quality customer service to internal and external callers. In addition to providing customer service, CSC Agent I must demonstrate Peak Vista’s Core Values in order to reinforce Peak Vista’s mission and fully assist our callers. CSC Agent I must be in accordance with all P&P involving patient information regulations (HIPPA) and of on-going clinic specific center regulations. CSC Agent I is also required to ask probing questions to attempt to complete a one call resolution model by, verifying demographics, insurance coverage, and continue on to scheduling appropriate appointments. CSC Agent I are responsible for scheduling, canceling, appropriate appointments for all of Peak Vista’s Health Centers. CSC Agent I are also responsible to provide appropriate and accurate translations for all of Peak Vista’s organization as needed. CSC Agent I must be computer literate and able to operate general office equipment. CSC Agent I must be proficient with all programs including; Nextgen, SharePoint, Desk Top Reference, Cisco Phone, Microsoft programs. All reference materials must be used to the best of their abilities in order to perform their employment tasks. This position is contingent on passing an Oral Spanish exam
Supervision Received: Customer Service Center Supervisor/Manager
Supervision Exercised: N/A
Education: High School Graduate, GED or equivalent in work experience
Work Experience: Minimum of two years in a customer service environment, preferred. One year in a call center environment and experience with appointment scheduling preferred
Cognitive Skills (Language, Math, Reasoning Ability): Contact Center Agents must possess strong verbal skills; decision-making skills, proper spelling and grammar usage, excellent customer service skills, and bilingual are (Spanish/English) preferred.
Computer Skills: Computer literate, keyboarding skills, and knowledge of Internet use required
Other Skills: Proficient in general office equipment preferred.
Certificates & Licenses: N/A
Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.
*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is an Equal Opportunity Employer.