Community Reach Center Front Office Coordinator in Commerce City, Colorado

Front Office Coordinator

City: Commerce City, CO

Department: Front Office Common

Description

Front Office Coordinator

Bilingual Required (English/Spanish)

Shift: Monday-Thursday 11:00am-8:00pm; Friday 8:00am-5:00pm

Community Reach Center (CRC) is an Integrated Health Care and Trauma Informed Care Community that serves a metropolitan area in Denver, CO. Our 500 employees offer a wide variety of services to individuals and families in schools, day-treatment, residential, hospital, and correctional facilities.

We are seeking a Front Office Coordinator to join our Front Office Team in our Commerce City Office who is committed to enhancing lives every day. CRC wants compassionate candidates to bring their ideas, to help improve, thrive, and connect with the agency and community. Come join us! We will help you grow professionally and celebrate with you in your achievements.

How will a Front Office Coordinator be successful in this role?

The Front Office Coordinator I is a central role within the agency that works in a high performance, consumer-focused team environment and is responsible for a number of consumer-oriented tasks. They are responsible for providing effective customer service for all external consumers and internal staff by using excellent, in-depth knowledge of the agency and program as well as communicating effectively with team members at all Front Office locations.

Responsibilities:

  • Thoughtfully provides service to consumers either by face to face, telephone or electronically presenting a positive image for the agency.

  • Thoroughly and efficiently gathers consumer information, schedules initial and follow up appointments with doctors and therapists through an EMR system, educates the consumers where applicable and documents interactions while following all HIPAA regulations.

  • Responds promptly and provides quality service and support in a variety of areas including but not limited to: scheduling, payment collection, inbound and outbound customer service calls, other and clinical staff internal requests through designated Task request process.

  • Professionally and compassionately handles and resolve consumer concerns.

  • Assists with request for information, projects and reporting.

  • Prepares routine correspondence to be sent to consumers in a timely manner

  • Manages general office and lobby administration including ordering supplies, placing maintenance calls for equipment, cleaning and repairs.

  • Distributes incoming mail and fax communications to agency staff through appropriate means. May meter outgoing mail.

  • Follow up on consumer interactions and provide feedback on the efficiency of the service process

Qualifications:

  • High school diploma or equivalent.

  • Three years of increasingly responsible clerical /administrative support experience. Previous experience in Customer Service.

  • Experience in a healthcare related field preferred, but not required

  • Bilingual English/Spanish required

Community Reach Center offers paid holidays, tuition reimbursement, potential opportunity for free supervision towards licensure, outstanding benefits package, including medical insurance, health savings accounts, dental, vision, mail-order prescriptions, vision, employer paid short and long-term disability insurance, employer matching 401(k), generous PTO plan, EAP, and flex spending accounts.

Community Reach Center is an EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans

Apply at www.communityreachcenter.org/careers/