The Memorial Hospital at Craig Patient Access Representative I in Craig, Colorado

Patient Access Representative I

Req. #:

556

Department:

Patient Financial Services- Clinic Registration

Schedule:

Full Time

Shift:

Varied Shifts

Hours:

Mon - Saturday

Job Details:

  • Position Purpose: Responsible for registering patients in a timely, courteous and efficient manner. The incumbent obtains all necessary forms, consents and signatures as required for business and billing purposes. Essential Functions and Basic Duties: Positive and supportive team member to PFS Department. Participates in interdepartmental process improvements and process evaluation efforts. Attends staff meetings and participates in mandatory in-services. Acts as an internal consultant and educator to hospital staff in areas of expertise. Strive to ensure continual compliance with Departmental and Hospital Policies and Procedures and State/Federal Regulations. Can identify and access system to report abuse to employees and/or patients. Adheres to policies and procedures for infection control, safety and risk management. Obtain and verify patient information. Answer and direct incoming calls. Accurately admits/registers patients for all services performed at TMH. Process all returned mail. Track and balance miscellaneous accounts. Processing of miscellaneous accounts. Completion of miscellaneous reports. Collection of co-pays and deductibles per procedures. Public Relations: receives, greets, and directs patients by phone or in person. Takes accurate messages. Respect the confidentially of patient records and uses complete discretion when discussion patient information. Act as a liaison between patient, families, physicians and care team. Proficient in the use of equipment pertaining to the job. Prioritizes workload and completes assignments within allotted time. Works as a team with co-workers. Establishes a good rapport and working relationship with other departments. Answer and/or investigate all questions received from patients regarding their bills. Assist in maintaining charges. Coordinates insurance, preauthorization, benefits verification and pre-registration activities. Educate patients for financial assistance. Reconciling medical/clinical system with manual records. Proficient in the duties in both outpatient and Emergency Departments. Assists in orientation of new employees. Shares in organizing schedule. Performs other duties as assigned. Performance Measurements: Qualifications: Education/Certifications: High School graduate or equivalent. Valid Colorado Driver's License Valid CPR Certification (must be obtained within 90 days) Knowledge Recommended: o Medical Terminology. Experience Required: Business Office Applications. Data entry experience Skills/Abilities: o General knowledge of all Microsoft Office products. o CPSI Experience o Typing speed of a minimum of 25 WPM Work Environment: Equipment: Basic office equipment. Mandatory Training & Involvement: Service Excellence Teams Safety In-service Annual Competencies Staff Meetings Other Continuing Education AIDET+P