U.S. Bank Account Processor 3 in DENVER, Colorado
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
High school diploma or equivalent
Three to four years of experience in clerical and customer service activities
In-depth knowledge of products, services, terminology, procedures and systems related to assigned area
Strong customer service skills
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Ability to identify and resolve/escalate complex problems
Proficient computer skills, especially Microsoft Office applications
Excellent verbal and written communication skills
Primary Location: Colorado-CO-Denver
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 170020604