U.S. Bank Account Processor 3 in DENVER, Colorado

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • Three to four years of experience in clerical and customer service activities

Preferred Skills/Experience

  • In-depth knowledge of products, services, terminology, procedures and systems related to assigned area

  • Strong customer service skills

  • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service

  • Ability to identify and resolve/escalate complex problems

  • Proficient computer skills, especially Microsoft Office applications

  • Excellent verbal and written communication skills

Job: Processing

Primary Location: Colorado-CO-Denver

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170020604