National Jewish Health Occupational Medicine Program Assistant/Scheduler in Denver, Colorado

General SummaryCoordinates the scheduling of patients for clinical evaluation. Implementsservices that recognize needs and issues for customers served. Functions aspart of administrative team.Essential Responsibilities1. Responds to and facilitates patient referrals in a timely manner.Schedules patients for clinical exams, including all necessary diagnostictesting and consultation.2. Fills out appropriate requisitions and distributes them appropriatedepartments. Drafts and sends letters to patients and assists in facilitatingpatients' clinical evaluations.3. Acts as liaison to Admissions and Lung Line to ensure efficient scheduling.4. Maintains a patient data base which will make possible the tracking of newand follow-up patients. May compile patient data or other information asnecessary.5. Acts as a back-up to support staff by typing and word processing,filing, answering telephones, retrieving medical records or performingother secretarial functions.6. Performs all other duties as assigned.General Responsibilities1. Performs, as directed, safety compliance and uses Personal ProtectiveEquipment (PPE), as needed.2. Participates in Quality Assessment (QA) and Quality Improvement(QI) programs, as directed.3. Ensures compliance with The Joint Commission and all other Federal, Stateand Regulatory Agencies.4. Responds promptly and sincerely to customer's needs, requests andconcerns via all communication forms using easily understood language andrefraining from using inappropriate language and non-verbal gestures.5. Maintains positive working relationships as a team player through problemsolving issues, speaking positively about others, listening attentivelyand observing the Patient Bill of Rights and Confidentiality.6. Increases customer service knowledge, skill and ability by participatingin department and institution-wide specific programs.7. Incorporates National Jewish's identity (Science TransformingLife ) into daily functions. Speaks positively about the institution,provides customers with prompt service, maintains a clean and safe workingenvironment, dresses appropriately based upon National Jewish safetystandards, and departmental policies and wears an ID badge visibly.Knowledge and SkillsExcellent interpersonal skills, patient rapport, telephone communicationand organizational skills; skills in word processing, data entry andfiling systems.EducationAble to read, write and communicate in English required. Must performmathematical calculations.Certification and LicensureNoneWork ExperienceA minimum of two (2) years administrative experience required. Experiencein health care environment preferred.- or - Any equivalent combination of Education and/or ExperienceWorking ConditionsPosition is an office environment. Frequent requirements may include:sitting for extended periods, entering and manipulating data on aworkstation computer and participating in team/executive meetings.Approximately 75% of daily responsibilities will be working both one-on-oneand in teams with other personnel and extended one-on-one contact in a quietenvironment where hearing and listening is paramount. Must possess theability to communicate by observation, verbal, written and listening;standing; walking; climbing stairs; stooping to remove/replacefiles; good hand-eye coordination; lifting, pulling, pushing, andupper body twisting while handling supplies and equipment; sitting whilecompleting paperwork; using keyboard for PC and word processing needs.Occasional requirements may include: stand, walk, use hands tomanipulate, handle or feel objects, tools, or controls, reach withhands and arms, stoop, kneel, and lift/move up to 25 pounds.Incumbent may be scheduled to work an alternate schedule to accommodateessential business needs routine travel by foot or automobile to alternateworkEnvironmental Conditions