TCF Financial Corporation Relationship Banker (Teller) - Edgewater Marketplace in Edgewater, Colorado

Relationship Banker (Teller) - Edgewater Marketplace (00RZF)The Relationship Banker is responsible for processing customer transactionsfor a variety of products and services, and upholding TCF's brand promiseby providing accurate, fast and friendly customer service. Establish andsolidify customer relationships by understanding their evolving needs andproviding solutions for the right products and services. Uphold TCF'scustomer service expectations of being helpful, knowledgeable, andrespectful while interacting with customers and coworkers. Offer appropriatefinancial solutions to help customers save, transact, and borrow. Resolvecustomer concerns through quality service and product knowledge.Responsibilities:Build long-standing relationships with TCF customers by providing excellentcustomer service and maintaining thorough knowledge of all products TCFoffers. Build customer trust and loyalty by proficiently answeringcustomer's questions; explaining policies thoroughly, and fulfillingcustomer needs.Serve as a TCF brand ambassador and TCF product and service expert. Promote apositive image of TCF with each customer every time.Efficiently gather customer information, identify financial needs, andeducate the customer on TCF's products and services. Make appropriaterecommendations to the customer to meet their financial priorities. PromoteTCF products, services, and programs. Meet individually assigned salesgoals with a high level of quality in terms of relationships and new accounts.Consult with customers on specific account needs; convey rates, servicecharges and restrictions, and offer available programs to improve thecustomer experience.Process transactions and engage in sales while communicating professionally,clearly and confidently. Perform services including wire transfers,customer information changes, death claims, accurate processing of IRAdistributions/contributions, loan payment processing, and Regulation Eand fraud claim resolution, adhering to TCF and Federal regulations.Investigate and resolve special account inquiries such as legal transactionsrequiring coordination with TCF counsel, outside attorneys, and customers.Consistently seek out prospective customers through referrals, affinitypartners, community involvement, telemarketing, and direct mail programs.Balance terminal daily according to established procedures, locate and/orcorrect errors or missing information. Maintain accurate balancing/lossrecord that meets TCF guidelines.Maintain all audit requirements. Interpret and accurately process customerrequests and transactions according to TCF guidelines. Maintain establishedcontrols such as check holds, identification procedures, and all otherpertinent verification necessary to transact business.INDTCFCOQualifications:High school degree or GED, or working towards completion.Six months proven service results in a customer centric, results-drivenenvironment. Ability to demonstrate a high level of enthusiasm for providingexcellent customer service skills.Effective communication (verbal and non-verbal), interpersonal skills,and active listening skills. Ability to engage with customers; begin aconversation, build rapport, and handle objections. Comfortable askingcustomers about their personal finances.Demonstrated ability to communicate clearly and professionally while servicingcustomers.Highly developed skills and commitment to customer satisfaction.Ability to perform necessary calculations; proficient in basic computerskills.As a new hire will be required to attend and successfully pass all testing forTCF's Relationship Banking training program.Preferred Qualifications:Previous customer contact/sales experience.Six months or more of cash handling experience.About TCFEstablished in 1923, TCF is one of the top performing banks in the nation -and throughout its history has maintained a strong foundation. TCF has over350 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin,Indiana, Arizona and