ADP Tech Product Consultant I in Fort Collins, Colorado

Salary or HourlySalaryEmployment StatusFull-TimePosition DescriptionADP is hiring a Technical Product Consultant I. This position is responsiblefor mastering products/applications and owning the technical relationshipwith our customers and the internal teams. The Technical Product Consultant isnot only the technical support contact but also responsible for maintaining ahigh level of Customer Service. The position is responsible for developingsolutions to resolve complex technical problems and counsel with customers.The goal of this position is to develop and manage a long-term partnershipwith customers to ensure they remain successful and realize the full value oftheir investment. The position drives customer satisfaction by proactivelymanaging, troubleshooting and delivering technical solutions.At ADP we are driven by your success. We engage your unique talents andperspectives. We welcome your ideas on how to do things differently andbetter. In your efforts to achieve, learn and grow, we support you all theway. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: InsightfulExpertise, Integrity is Everything, Service Excellence, InspiringInnovation, Each Person Counts, Results-Driven, & Social Responsibility.RESPONSIBILITIES:Proactively own and manage high-touch customer relationships. Provide singlepoint of contact for customer issuesApply fundamental troubleshooting skills to issues before escalatingEnsure customer service level agreements (SLA)Accountable for all technical/product issues and technical relationshipAnalysis & ConsultationConducts project initiation activities/needs assessments.Analyze existing client systems, interface requirements, businessprocess, reporting and operational needs.Responsible for development of design documents and customized reportingdocuments.Provides professional consulting services in the areas of product/servicecustomizations, business process, complex custom reports/interpretationand special projects as related to implementation effortConfiguration / IntegrationWorks and counsels with client on system and service configuration efforts,product adaptation and business best practice solutions.Determines best methodology and oversees the accurate and timely conversion ofclient's dataValidationBuilds client control information and oversees the pre- andpost-implementation testing of products.Oversees formal hand-off of system and operational services to other ADPdepartments/clients.Performs other related duties as assignedADP is hiring a Technical Product Consultant I. Responsible for the ongoingmanagement of specific technology that is used to deliver and supportservices. Provides consultation to the applicable business client base, ADPassociates, and third party consultants regarding product capabilities andproduct problems determining the most effective way to resolve applicationissues. Diagnoses and resolves functional and technical related productproblems for clients of varying complexity, size, and visibility. Worksclosely with various groups to troubleshoot and resolve issues including --Implementation, Client Services, and Operations. Proactively identifypotential issues in design, development or changes to application, productor platform. Develops knowledgebase documentation, sharing productknowledge, and problem resolution. Manages support efforts with otherassociates and groups within ADP. Creates reports, and recommendations,for the Development organization to clearly document product issues andresolutions. Provides information gained through resolving issues withDevelopment to positively influence product architecture.Must possess thorough understanding and background in the utilization ofInternet based software and/or utilities including but not limited toJava, Internet Explorer, Desktop Streaming, etc. Requires ability todownload and install new Java updates, configure browser settings, andidentify and avoid potential sof