Bank Of England Mortgage Branch Processing Manager - Exempt in Greenwood Village, Colorado

Bank of England Mortgage Loan Processing ManagerJob DescriptionExemptTypical business work hours are 8:00 A.M. to 5:00 P.M. Monday throughFriday, some over-time may be required. As the Loan Processing Manager,you will be expected to demonstrate a sense of urgency, willingness to workclosely with others, and lead a team whose primary focus is service to ourinternal and external customers. This is an exempt position.Purpose:The Loan Processing Manager will provide leadership, oversight and teamsupport to the Loan Processing team that services high producing Mortgage LoanOfficers. This position will manage file flow and act as an advocate for loanfrom submission through funding within investor guidelines and the Bank ofEngland Mortgage structure. Build and maintain effective relationshipsthrough strong interpersonal skills with emphasis on relationships-buildingand consistent demonstrations of solid professional judgement. The LoanProcessing Manager will also view, have access to and work with confidentialemployee information and customer financial data. The person in this positionmust adhere to strict company confidentiality policies and procedures.Essential Functions & Accountabilities:Manage assigned Full-Time and Part-Time employees. Set goals and dailypriorities for all loan processing staff and for the overall department.Manage direct reports so as to effectively evaluate, motivate, delegateand monitor their work activities. Perform hiring, training and performancemanagement reviews.Manage performance of daily pipeline incorporating rush request. Manage dailypipeline reports and insure the loans are flowing through the system withinthe agreed upon service level agreements.Review current staff pipeline and new loans, assign to designated processorsfor loan set-up and processing. Ensure all processing staff meets requireddeadlines for loans within their pipeline. Determine when load balance isrequired and communicate with all parties involved.Work closely with Sales Managers to identify negative trends among originatorsthat are associated with key areas such as compliance or loan quality.Interface with internal operations and support areas to identify root cause ofissues and work directly with management to provide solutions.Work closely with Branch and Sales Managers in keeping an open line ofcommunication. Manage process and procedure changes by communicating bestpractice solutions to peers and sales managers. Maintain feedback with SalesManagers, Originators, Underwriters, Closer/Funders and BranchManagement to ensure high standards of continuing loan quality and peereffectiEnsure Loan Processors are effectively communicating to all parties(internal, external, management, clients, customers & vendors)in regards to daily status of loans. Provide support for escalated problemresolution and resolve operational issues raised by sales managers.Provide guidance to all processing staff on program guidelines and acceptabledocumentation to meet company policy, agency and investor guidelines. TheLoan Processing Manager must be proficient in how to look up all guidelines,policies and procedures within the company and agencies and provide trainingof the same.Analyze weekly and monthly reports and provide results to BOEM management teamwith detailed findings and trends including a comparison to the prior month toidentify training opportunities for specific needs within the department.Provide recommendations for process improvement and system updates neededaccomplish the desired results.Maintain open communication with all Branch Locations and CorporateDepartments, Compliance, Underwriting, Post-Closing, Closing,Accounting, Payroll, Secondary and Human Resources. Conduct monthlyprocessor meetings to share best practices and keep staff abreast of allguidelSupport the Little Rock Corporate Processing Training Program - for loanprocessing training and develop curriculum for basic processor trainingincluding any tools necessar