Charter Communications/Spectrum Senior Manager CPE in Greenwood Village, Colorado
JOB SUMMARYResponsible for driving positive customer experience through thecreation and delivery of Video CPE roadmap. This includes areas such as:Set-top box portfolio management, hardware design and product requirementsfor next-generation set-top boxes and remote controls, conditionalaccess/DRM, new transcoding formats, internal and competitive analysis.Develops and defines business requirements, partner cross-functionally withdevelopment teams, manage/champion Video CPE roadmap, and spearheadcustomer experience enhancements for the installed video base. Leads crossfunctional collaboration and implementation with Advanced Engineering,Software Engineering, IT, third party vendors, Corporate Marketing,Network Operations, Customer Operations and Supply Chain.MAJOR DUTIES ANDRESPONSIBILITIESActively and consistently support all efforts to simplify andenhance both the internal and the external customer experience.Collaborateswith engineering group to develop, define and manage Video CPE productroadmap for digital video product with a keen focus on the increasing customersatisfaction.Defines and manages development and implementation of productrequirements for all new CPE devices and updates to existing CPEmodels/families. Leads and works with a cross functional team through thedevelopment, implementation and launch of new products andfeatures.Establishes credibility with suppliers and third party vendors todirect strategy and implementation, while driving deliverabletimelines.Possesses and continues to hone knowledge base via key points ofintegration, including program guide releases, firmware upgrades, Arrisand Technicolor operating systems, and native vs. cloud-based solutions formultiple equipment options/devices.Determines and monitors key performancecustomer experience indicators for the video product portfolio.Develops andpromotes business case/plan to support future product initiatives and keynew strategies.Drives customer-facing product enhancements that generateincreased engagement, revenue growth and market penetration for the videoproduct. Performs extensive competitive, peer and market analysis.Performsother duties as requested by supervisor.REQUIREDQUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write,speak and understand EnglishExpertise with Customer Premise Equipment,technology capabilities and roadmaps and industry trendsAdvanced knowledge ofvideo platforms including IPG, VOD, linear video contentKnowledge ofDOCSIS, to-the-home and in-home networking Knowledge of broadbandservices, technology, and marketingAbility to analyze and interpretdataAbility to communicate orally and in writing in a clear andstraightforward mannerAbility to communicate with all levels of management andcompany personnelAbility to maintain confidentialityAbility to make decisionsand solve problems while working under pressureAbility to manage multipleprojects at one timeAbility to use personal computer and software applications(i.e. word processing, spreadsheet, etc.)Knowledge of cable andtelecommunications products and servicesEducation BS/BA in business,engineering, or computer science. MBA is preferredRelated Work ExperienceNumber of YearsExperience in product management and product development orengineering 6-7+High level of experience working in the cableindustry/media space managing commercially launched productsPREFERREDQUALIFICATIONSAbility to prioritize and organize effectivelyAbility to showjudgment and initiative and to accomplish job dutiesWORKING CONDITIONSOfficeenvironment; some travelEOE Race/Sex/Vet/DisabilityCharter is an equalopportunity employer that complies with the laws and regulations set forth inthe following EEO Is the Law poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfCharter is commEmployer's Job# 188342BRPlease visit job URL for more information about this opening and to view EOEstatement.