SCL Health Helpdesk Lead in Lakewood, Colorado
SCL Health is a faith-based, nonprofit health care organizationheadquartered in Broomfield with facilities located in Colorado, Kansas andMontana. SCL Health operates: 9 hospitals4 safety net clinics1 children's mental health treatment center190 ambulatory service centersInterested in making a difference? Then check us out. Our rich heritage andmission, and our focus on health care delivery that values person-centeredcare, excellence and accountability are a winning combination as we bringhealthand hopeto our patients. Our ministry is dedicated to improving the health of the communities andindividuals we serve, especially those who are poor and vulnerable.Visit www.sclhealthsystem.org Tuesday - Saturday 2:00PM to 10:30PM This position responds to and diagnoses problems through discussion withusers. * Problem recognition, research, isolation and resolution steps. * Resolves basic problems while referring more complex problems tointermediate and/or senior level. * May involve use of problem management database and help desk systems. * This position is responsible to be part of the 24x7 World Class Tier 1Technical Assistance Center across various geographical zones within theUnited States for end users. * Must be able to work with end users and peers with a variety ofclinical and non-clinical backgrounds. * This job requires a high attention to detail and must be able todocument all issues accurately and thoroughly in the ticketing system. * Must be security focused. * Must maintain all SLAs and metrics as needed without compromisingcustomer service. * Possess a service oriented approach. * Must be able to take direction from the team lead / supervisor andother senior leadership. * Must be able to build strong internal relationships amongst various ITand Clinical Teams. * Works closely with the Security Operations team and the HIPAA Officerto ensure all security and PHI standards are met. * Works closely with the team leads and/or supervisor of the TechnicalAssistance Center in order to deliver World Class Customer Service. * Must be prepared during weekly meetings and monthly one on ones withthe Technical Assistance Center supervisor. * Works closely with the team leads on any new projects, go lives,etc, ensuring that the Technical Assistance Center is represented in theutmost professional manner. The information above is for summary purposes, and is notintended to be a comprehensive list of essential functions. * Bachelor of Science or higher degree from an accredited college, inHealthcare, Information Systems Technology or equivalent work experience,required. * Five years customer service experience, required. * Three years IT Helpdesk experience, required. * Experience in healthcare environment, required.SCL Health is an Equal Opportunity Employer. All qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, or national origin.Employer's Job# 17002691Please visit job URL for more information about this opening and to view EOEstatement.