Hospital Corporation Of America (HCA) Technical Analyst in Lone Tree, Colorado

Job Code: 25507-10896 Full-time No Weekends At its founding in 1968, Nashville-based HCA was one ofthe nation's first hospital companies. Today, one of the nation'sleading providers of healthcare services, HCA is comprised oflocally-managed facilities that include more than 250 hospitals andfreestanding surgery centers in 20 states and the United Kingdom, employingapproximately 230,000 people. Approximately four to five percent of allinpatient care delivered in the country today is provided by HCA facilitiesresulting in more than 26M patient encounters each year. HCA is committed tothe care and improvement of human life and strives to deliver high quality,cost effective healthcare in the communities we serve. Building on thefoundation provided by our Mission & Values, HCA puts patients first andworks to constantly improve the care we provide by implementing measures thatsupport our caregivers, help ensure patient safety and provide the highestposs Additional Facts: * Ranked 63 in Fortune 500 * Competitive Fortune 100, industry matched salaries andyearly merit increase * Computerworld Top 50 Best Places to Work in IT since2009 * Named one of the World s Most Ethical Companiessince 2010 * 106 HCA hospitals are on The Joint Commission s listof top performers on key quality measuresSUMMARY OF DUTIES THE TECHNICAL ANALYST IMPLEMENTS AND SUPPORTSFACILITY AND DIVISION DESKTOP EQUIPMENT, AND IS THE KEY TECHNICAL RESOURCERESPONDING TO END USER DESKTOP INCIDENTS AND REQUESTS REPORTED TO THE SERVICEDESK. PROBLEMS BEYOND THE SCOPE OF THEIR ABILITY OR RESPONSIBILITY ARECOMMUNICATED IN A TIMELY MANNER TO SENIOR-LEVEL SUPPORT PERSONNEL. SUPPORT TOOTHER DIVISION AND FACILITY IT PERSONNEL IS PROVIDED, AS WARRANTED, ANDPARTICIPATION IN 24X7 ON-CALL SUPPORT IS PROVIDED BASED ON DIVISION IT STAFFROTATION. THE TECHNICAL ANALYST ADHERES TO AND SUPPORTS HCA IT POLICIES ANDPROCEDURES, AND RECOMMENDS PROCESS CHANGES THAT IMPROVE THEIMPLEMENTATION, MAINTENANCE AND SUPPORT OF IT&S DESKTOP EQUIPMENT ANDSOFTWARE. BASED ON PROFICIENCY WITH PC-BASED EQUIPMENT AND CABLING, THETECHNICAL ANALYST CAN PROVIDE EXPANDED ON-SITE SUPPORT TO TECHNICAL RESOURCES, DUTIES INCLUDE BUT ARE NOT LIMITED TO * Installs and repairs facility and division IT&S equipment andsoftware per HCA and division IT&S standards and guidelines, including butnot limited to terminals, personal computers, printers, cabling, andrelated software products * Responds to and resolves inquiries and requests for assistance withdivision or facility computer systems, and provides a superior customersupport experience for division and facility users * Analyzes and provides hands-on support for simple to moderateinquiries. Determines appropriate technical area or vendor to resolve theproblem and coordinates with other technical areas, as needed * Logs and tracks problems; reviews problem tracking databases * Performs facility-based moves, adds, and changes (MACs), as needed * Maintains documentation for each incident or request, and escalatescomplex problems to the next level of support per documented procedures * Provides 24x7 on-call support based on division IT staff rotation,and carries a pager as warranted * Aids and trains users on division and facility technology * Performs preventative maintenance * Recommends process changes that improve the implementation,maintenance and support of IT&S desktop equipment and software * Effectively works with customers, Service Desk and TechnicalServices personnel * Participates in meetings, committees and continuing education toimprove individual, departmental and organizational performance * Adheres to and supports HCA IT&S standards, policies and procedures * Maintains and protects confidentiality with regard to all aspects ofpatient