Nordson Corporation Customer Service Representative Medical Device in Loveland, Colorado
JOB SUMMARY The Customer Service Representative is responsible for supporting NordsonMedical's customers through accurate order processing and best in classcustomer support.ESSENTIAL DUTIES & RESPONSIBILITIES * Answers incoming customer calls or routes customer questions * Enters customer orders (catalogs, product, product samples) intoIFS, received via mail, facsimile, e-mail or telephone * Operates phone system; hold, page, speaker phone, voicemail, etc. * Captures, posts, and reports authorized credit card transactions * Enters customer support issues into the Enterprise Resource Planning(ERP) software, resolves or escalates customer support issues * Reviews and interprets accounts receivable status for order approvalpurposes * Assists Technical Support and answers general technical related customerquestions * Provides customer quotes as needed to assist Sales Associates * Maintains an understanding of the online ordering process to support onlinecustomer issues * Works on special projects, including sales support, as requested bysupervisor * All other duties as assignedEDUCATION & EXPERIENCE REQUIREMENTS * High School Diploma or equivalent * Minimum of 1-3 years customer service or telemarketing work experience,or the equivalent combination of education and experience.SKILLS & ABILITIES * Excellent written and verbal communication skills with a strong customerservice, action-oriented mindset * Exceptional teamwork, interpersonal and relationship building skills * Must have strong typing skills along with accuracy * Ability to read, write & comprehend simple instructions, shortcorrespondence, and memos. Ability to effectively present information inone-on-one and small group situations to customers and other employees of theorganization. * Basic math skills. Ability to calculate figures and amounts such asdiscounts, interest, commissions etc. * Ability to solve practical problems and deal with a variety of concretevariables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written,oral, diagram or schedule form * Basic data entry skills * Ability to remain calm and courteous in tense situations * Proficient in use and navigation of Windows operating system in a networkedenvironment. Functional understanding of Outlook E-mail, Word and Excel.Internet navigation proficiency. * Familiarity with ISO 9001 procedures preferredWORKING CONDITIONS & PHYSICAL DEMANDSOffice environment. To perform this job successfully, an individual must beable to perform each essential duty satisfactorily. The requirements listedabove are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodation may be made to enable individuals withdisabilities to perform the essential functions.TRAVEL REQUIRED NoneNordson Corporation provides equal employment opportunity to all applicantsand employees. No person is to be discriminated against in any aspect of theemployment relationship due to race, religion, color, sex, age,national origin, ancestry, disability, sexual orientation, genderidentity, genetic information, citizenship status, marital status,pregnancy, veteran status or any other status protected by applicable federal,All employment offers are contingent upon successful completion of ourpre-employment drug screening and background/criminal check, consistentwith applicable laws.Employer's Job# REQ7624Please visit job URL for more information about this opening and to view EOEstatement.