SECOM, Inc Network Technician in Pueblo West, Colorado

Job DescriptionDo you want to work with leading edge technology?Do you want to join a fast-paced team that is committed to meeting the needsof our customers and other Secom teams?As a Network Technician, you will work with the NEO (Network Engineering& Operations) team to deliver broadband Internet, VOIP, MetroEthernet services as well as provide exceptional technical support to ourcustomers. You will get to work with some of the most future-forwardtechnology alongside creative teammates, enabling you to meet projectdeadlines. This is an excellent opportunity to challenge yourself and helpfuel your passion to constantly learn new skills, define and develop yourcareer goals, and also shape the future of a fast-growing startup.On a typical day you might do any (or all) of the following: Provision Internet and phone services for a new customer in ourcustomer-edge network Troubleshoot with a customer (via phone, email or chat) that ishaving a problem with their voice service, providing them a clearexpectation of how we can help, what we need from them, and when they canexpect resolution Help a Secom teammate that's having a problem with one of our systems Update our internal wiki with a new "How-To" guide on configuring andtroubleshooting our new wireless mesh WiFi product.QualificationsWe are looking for someone with...(Required skills) An understanding of TCP/IP and data networking Work experience in an IT environment with hands-on administration ofusers, systems, computers and/or networks Experience with Microsoft Word, Excel, Outlook A love for creatively solving unique problemsWe'd love someone with...(Preferred skills) IT industry certifications such as CompTIA Network +, CCENT, CCNA, JNCIA Work experience in a NOC or SOC environment Familiarity with Linux, VMware, Juniper or Calix equipment and systemsYou'd be a great fit for Secom if you... Have a commitment to exceptional customer service; we are insane aboutcustomer service! Are a quick learner and have a passion for constantly learning and tryingnew things, you also accept constructive feedback gracefully. Are NOT afraid to fail (and learn from failure) Are detail oriented and organized, you can handle multiple tasks, andkeep both your teammates and customers updated with the status. Have excellent communication skills; whether it's a face-to-facemeeting, using our collaboration and messaging tools (Slack), videoconferences, or email. Can help lead some projects but also handle responsibilities assigned toyou on others Are constantly curious, you like to ask "WHY?" and also "WHY NOT?"This will not be a good fit if you... Prefer an environment that is predictable and seldom changes Work great independently, but struggle on a team Need explicit detail on how to accomplish tasks or solve problemsAdditional informationIf you'd like to join the Secom team, please apply on our website at From there you can submit yourunique cover letter explaining why you're so passionate about technologyand/or customer service, then, please upload your resume either in .PDFformat or provide a link to your online resume.Company DescriptionAt SECOM, our mission is to provide fast and reliable services that ourcustomers can depend on. We compliment those services with exceptional andpersonal customer support. We achieve this by cultivating a team culture basedupon integrity, transparency, and a desire to constantly improve. We arelocal to Southeastern Colorado and consider it a privilege to grow alongsideour customers and communities that we serve.We provide high speed broadband Internet, business and residential phoneservices, Metro Ethernet and other services throughout Colorado by utilizingboth our state-of-the-art fiber and wireless networks. SECOM offers a competitive salary and excellent benefit package includingpaid vacation, sick leave, training, health insurance, 401K andretirement. All your information will be kept confidential according to EEOgui This