Steamboat Ski & Resort Corp. SB - Fulfillment Operations Coordinator - Winter Seasonal - Full Time in Steamboat Springs, Colorado

Job Description:

Physical Requirements:

  • Must be minimum 18 years of age
  • Read and write in the English language
  • Must sit and operate a computer for extended periods of time in a fast-paced and often hectic or noisy environment; must adapt to working with interruptions in work process
  • Lift approximately 30 lbs.
  • Must have a valid driver's license and meet insurability standards

Minimum skills, experience, education and ability required for this job:

  • High school diploma or GED required; a college degree preferred

  • Computer experience (including Outlook, Word, and Excel programs) required

  • Detail oriented and strong organizational skills required
  • At least one year of guest service experience required
  • Working knowledge of Inntopia and Apollo reservation systems preferred

  • Previous travel agency or airline experience helpful

  • Must be detail-oriented, highly organized and possess strong time management/customer service skills

  • Knowledge of basic accounting principles required

  • Multi-task between multiple computer systems.

  • Communicate procedures, concepts and ideas in a professional manner

  • Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation’s Service Excellence standards

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:

  • Build guest reservations; add products, make changes and cancel products in existing reservations

  • Fulfill products and services booked by Steamboat Central Reservations, including, but not limited to: rental cars, airline tickets, lift tickets, rental equipment, ski school reservations, other promotional products

  • Handle basic accounting functions, such as payments to reservations/products and batching

  • Track, reconcile and report total number of promotional product giveaways

  • Handle all aspects of mail, shipping and receiving for Steamboat Central Reservations

  • Quality control representative for reservations, products, packages, guest information

  • Facilitate product interfacing between multiple systems to ensure accurate product fulfillment

  • Responsible for providing Service Excellence to guests and all other departments at Steamboat Ski & Resort Corporation

  • Compliance with all company policies and procedures as well as any regulatory requirements

  • Other duties, as assigned

Miscellaneous information:

  • This is an hourly paid position, subject to overtime payment
  • Central Reservations is a 7-day a week operation, which requires working weekends, and holidays

Steamboat Ski & Resort Corporation is an equal opportunity employer

Job ID: 2017-7121

Location: US-CO-Steamboat Springs

Type: Seasonal (Full-Time)

Category: Sales