Children's Hospital Colorado Inpatient Service Spec - 58701 in Aurora, Colorado

Why Work at Children's....Children's Hospital Colorado has defined and delivered pediatric healthcareexcellence for more than 100 years. Founded in 1908, Children's Coloradois a leading pediatric network entirely devoted to the health and well beingof children. Continually recognized as one of the nation's outstandinghospitals by U.S. News & World Report, Children's Colorado is known bothfor its nationally and internationally recognized medical, research andeducation programs as well as the full spectrum of everyday care for kidsthroughout Colorado and surrounding states. With more than 1,000 healthcareprofessionals representing the full spectrum of pediatric specialties,Children's Colorado Network of Care includes its main campus, 16Children's Care Centers and more than 400 outreach clinics.A career at Children's Colorado will challenge you, inspire you, andmotivate you to make a difference in the life of a child.Additional InformationDepartment: Level 9 - MedicalHours per week: 36, eligible for benefitsShift: 2 12 hour shifts, straight nightsJob OverviewThe Inpatient Service Specialist (ISS) provides administrative and highlevel customer service support to patients, families and internal teammembers. The ISS facilitates the Patient-Family Experience in the inpatientunits at the main campus. Additional duties may include, but are notlimited to, greeting and directing patients and families to variouslocations; collecting information from patients/families and entering itinto a medical records system; answering and routing telephone inquiries;interacting with patients and families in order to determine and best meettheir needs; and copying, scanning and/or filing various documents.ResponsibilitiesPopulation Specific CareNo direct patient care. Essential FunctionsAn employee in this position may be called upon to do any or all of thefollowing essential functions. These examples do not include all of thefunctions which the employee may be expected to perform.Facilitates family and patient orientation to the unit/clinic, inclusiveof all patient and family amenities (videos, kitchen, lounge,phones, data ports, and etc.).Conducts patient and family rounding to ensure patient's/family'scomfort level and to provide excellent customer service.Provides general support for administrative functions and processes thatsupport a department and its team members.Arranges and schedules meetings ,including conference calls and seminars.Creates and maintain files and/or filling systems.Provides a high level customer service support and assistance to patients,families, physicians and internal team members.Performs reception duties utilizing various systems including telephone, faxmachine, mail services, and email and copy services.Performs data entry functions, including patient demographic information andpatient updates in a medical records system.Performs responsibilities related to creating patient identification cards,including photographing patients.Supports patient safety by adhering to all infection control policies andsafety guidelines.Utilizes and remains up-to-date with department office operations andestablished policies and procedures.Other InformationCOMPETENCIESBUILDING CUSTOMER LOYALTY - Meeting and exceeding internal or externalcustomer expectations while cultivating relationships that secure commitmentand trust.COLLABORATING - Working cooperatively with others to help a team or work groupachieve its goals.COMMUNICATION - Conveying information and ideas clearly and concisely toindividuals or groups in an engaging manner that helps them understand andretain the message; listening actively to others.CONTINUOUS LEARNING - Actively identifying new areas for learning; regularlycreating and taking advantage of learning opportunities; using newly gainedknowledge and skill on the job and learning through their application.DIVERSITY & INCLUSIVITY - Is sensitive to cultural diversity, race,gender, and other individual differences in the