Computer Task Group Customer Service Representative in Boulder, Colorado
CTG is currently seeking multiple Help Desk Representatives for our client inBoulder, CO.Duration: ongoing contract opportunitiesCompensation: $13.00 - $15.46/hrShifts: There are 1st, 2nd, and 3rd shifts availableOur Help Desk Representatives will provide an all-inclusive, customerservice experience for our client s customers. This includes using yourcustomer service knowledge to provide support for business to businessequipment issues. You ll answer a wide array of questions and providesupport to end users on computer related issues. The ideal team member isfocused and organized, and loves technology and helping others.To succeed you must:Be able to navigate windows applications, and use web-based search engines.Have active listening skills to understand the issue and troubleshootresolutions using the tools, resources, and procedures for our client.Be self-motivated and have the ability to stay on task and take initiative.Be self-disciplined and be able to operate independently while managing timeeffectively according to established policies and procedures without closesupervision.Able to present pre-written solutions clearly.Consistently use appropriate tone to provide information to customers andproblem resolution.JOB REQUIREMENTSIdeal candidate will have a minimum 3 months call center experience, but notmandatory.Flexible work style - ability to work shifts and weekends.Candidate must be able to pass a criminal background with no felonies.Type min 30 WPM.Must be outgoing and willing talk to clients over the phone.Understand customers needs and helping them solve issues.A passion for delivering an excellent customer experience.CTG offers Medical, Vision, and 401(k). We also have access to morethan 2,000 web-based technical, professional and business developmentcourses. This is a f un, fast-paced team environment with a c asual dresscode.WE PROVIDE 100% PAID TRAINING.CTG (NASDAQ: CTG) provides industry-specific IT services and solutionsthat address the business needs and challenges of clients in high-growthindustries in North America and Western Europe. CTG also provides strategicstaffing services for major technology companies and large corporations.Backed by more than 50 years of experience and proprietary methodologies,CTG has a proven track record of reliably delivering high-value,industry-specific staffing services and solutions to its clients. CTG hasoperations in North America, Western Europe, and India.CTG's greatest asset is its people, and as such, we are committed toproviding employees programs and processes to support their performance,hone their skills, and advance in their careers. This commitment isreflected by CTG being named a Best Places to Work in Healthcare company byModern Healthcare (2013-2016) in North America, and a Best Workplace inthe United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).CTG will consider for employment all qualified applicants including those withcriminal histories in a manner consistent with the requirements of allapplicable local, state, and federal laws.CTG is an Equal Opportunity/Affirmative Action Employer and strong advocateof workforce diversity. Minority/Female/Sexual Orientation/GenderIdentity/Disability/Veteran.