Charter Communications/Spectrum Video Engineer III Root Cause Analysis in Broomfield, Colorado
Job Scope:The Video Engineer III Root Cause Analysis is responsible root causeanalysis of trouble tickets and incidents within the Video Operationsdepartment. This position will report to the Manager as a part of the ProcessImprovement team.Duties and Responsibilities: * Provide Root Cause Analysis (RCA) of incident tickets assigned toVideo Operations * Responsible for reliable, consistent operation of these systems toprovide a quality entertainment and information experience for our customers * Performs essential duties related to the maintenance and enhancement ofnetworks, hardware, and software systems; includes troubleshooting,escalations, upgrades * Administering Linux/Unix systems * Lead initiatives and mentor other team membersBasic Qualifications: * Minimum of three (3) years of systems administration experience * Minimum of three (3) years of knowledge of applicationconfiguration, programming, installation, and maintenance * Minimum of three (3) years of experience providing root causeanalysis of ticketed incidents * Bachelor s degree (BA/BS) from four-year college or university;or equivalent training, education, and experienceAdditional Job Requirements: * Experience working with and administering Unix/Linux operatingsystems; specifically experience with RedHat, and Solaris * Experience working with video solutions and technologies; thatincludes MPEG2, MPEG4, transcoding, IP Video Delivery solutions,LAN/WAN design and operations, HFC networks, IP Multi-cast * Experience with network monitoring systems (Netcool, BigBrother), ticketing management systems (Remedy, Jira) and videoanalysis tools such as Tektronix Sentry, IneoQuest (IQ) iVMS or cVOC a plus. * Must be able to commit to a Monday Friday 8am to 5pm work schedulePreferred Skills: * Working experience within Telecommunications industry * System Administration of complex Unix environments and associatedcertifications (RHCSA, RHCE) * Experience working with Conditional Access controllers such as CiscoDNCSs and Arris DACsThe Spectrum brand is powered and innovated by Charter Communications.Charter Communications reaffirms its commitment to providing equalopportunities for employment and advancement to qualified employees andapplicants. Individuals will be considered for positions for which they meetthe minimum qualifications and are able to perform without regard to race,color, gender, age, religion, disability, national origin, veteranstatus, sexual orientation, gender identity, current unemploymentstatus, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer -Minority/Female/Veteran/DisabilityCharter Communications will consider for employment qualified applicants withcriminal histories in a manner consistent with applicable laws, includinglocal ordinances.Employer's Job# 216721BRPlease visit job URL for more information about this opening and to view EOEstatement.