Children's Hospital Colorado Patient/Family Service Spec - 58361 in Denver, Colorado

Why Work at Children's....Children's Hospital Colorado has defined and delivered pediatric healthcareexcellence for more than 100 years. Founded in 1908, Children's Coloradois a leading pediatric network entirely devoted to the health and well beingof children. Continually recognized as one of the nation's outstandinghospitals by U.S. News & World Report, Children's Colorado is known bothfor its nationally and internationally recognized medical, research andeducation programs as well as the full spectrum of everyday care for kidsthroughout Colorado and surrounding states. With more than 1,000 healthcareprofessionals representing the full spectrum of pediatric specialties,Children's Colorado Network of Care includes its main campus, 16Children's Care Centers and more than 400 outreach clinics.A career at Children's Colorado will challenge you, inspire you, andmotivate you to make a difference in the life of a child.Additional InformationDepartment: Uptown ClinicsHours per week: 40, eligible for benefitsShift: Monday-Friday shift will alter between 7:30am -4pm and 9:00am-5:30pmJob OverviewThe Patient/Family Service Specialist provides administrative support andhigh level customer service support to patients, families, internal teammembers, providers and referring practices. The Specialist providesadmission, registration, scheduling (surgery and/or clinic), checkin/check out and/or customer service support for providers, patients andfamilies. Additional duties may include, but are not limited to,collecting copays; performing basic telephone triage duties; copying,scanning and/or filing various documents; and supporting insurancemanagement fResponsibilitiesPopulation Specific CareNo direct patient care.Essential FunctionsAn employee in this position may be called upon to do any or all of thefollowing essential functions. These examples do not include all of thefunctions which the employee may be expected to perform.Provides non-clinical support of the telephone screening/triage functions.Provides and obtains signatures for the appropriate treatment consents formsfrom patients/families.Provides patient support services which may include scheduling,registration, patient reception, patient check in/out and follow-upvisit support.Supports health insurance management functions by collecting patient insuranceinformation, documenting the patient's method of payment and/orcollecting copays and other payments. May also include supporting referralsand pre-authorizations and benefits/eligibility determinations.Obtains and documents patient demographic information.Receives inbound and/or places outbound patient calls in order to scheduleappointments or surgeries, complete registration functions and to routecalls as appropriate.Performs data entry functions, including entering patient demographicinformation and patient updates in a medical records system.Conducts patient and family rounding to ensure patient's/family'scomfort level.Provides a high level of customer service support and assistance topatients, families, physicians and other internal/external customers.Supports patient safety by adhering to all infection control policies andsafety guidelines.Utilizes and remains up-to-date with department office operations andestablished policies and procedures.Other InformationCOMPETENCIESBUILDING CUSTOMER LOYALTY - Meeting and exceeding internal or externalcustomer expectations while cultivating relationships that secure commitmentand trust.COLLABORATING - Working cooperatively with others to help a team or work groupachieve its goals.COMMUNICATION - Conveying information and ideas clearly and concisely toindividuals or groups in an engaging manner that helps them understand andretain the message; listening actively to others.CONTINUOUS LEARNING - Actively identifying new areas for learning; regularlycreating and taking advantage of learning opportunities; using newly gainedknowledge and skill on the job and learning through their application