Johnson Controls Inc. Service Coordinator in Denver, Colorado

Service Coordinator (WD30044848064)What you will doThe qualified candidate will be integral in the continued success and growthof the district's service department possess high energy level, strongadministrative skills with emphasis on organizational abilities,interpersonal communications, and customer service skills. Candidate willperform a variety of customer service/dispatching and administrative dutiesrequired to receive, screen, record, prioritize, assign, and closecustomer requests for technical service support of life safety systemservices.How you will do itContact customer to communicate status changes.Professionally field customer complaints and attempt to resolve, involvingsupervisor when necessary.Know and use formal and informal channels to achieve faster work results forthe team.Exercise independent discretion and judgment to solve problems regarding thedaily administrative requirements.Maintain and organize department records (both paper and electronic files).Schedule and optimization of sprinkler and fire alarm serviceInput correct estimated hours to complete service during the schedulingprocessAssign tasks in ACE/Oracle system for all schedulingPrioritize deficiencies, general service and fixed price serviceMaintain a rolling schedule working closely with SRCMaintain various service reportsDemonstrate ability to prioritize scheduling backorders in addition toresolving customer issuesReassign work as needed to manage customers' expectations making judgmentsbased on current workloads and prioritiesQualificationsWhat we look forRequiredHigh School diploma or equivalent certification required.Must be able pass a pre-employment background and drug-screeningPreferred2 years administrative experience, scheduling experience preferred.2 years of experience working in a corporate environment preferred.Experience in Fire and Security or other major industries a plus.Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel,or PowerPoint.Excellent verbal and written communication skills.A strong work ethic and ability to communicate effectively with uppermanagement.Ability to navigate through matrix organization and multi-task,problem-solve, and adapt to change in a fast-paced dynamic environment.Customer service mindset and high interpersonal savvy.Consistent pleasant and professional demeanor toward all levels of teammembers.Ability to complete assigned tasks with a minimum of guidance and oversight.Ability to prioritize multiple tasks.Must have attention to detail and excellent communication skills are required.Must have a positive attitude, ability to learn quickly, and able to workunder pressure.Excellent administrative skills are a must.Proficiency with MS Word and Excel required, Oracle and web based platformsystems experience preferred.Johnson Controls is an equal employmentopportunity and affirmative action employer and all qualified applicants willreceive consideration for employment without regard to race, color,religion, sex, national origin, age, protected veteran status,status as a qualified individual with a disability, or any othercharacteristic protected by law. For more information, please view EEO isthe Law. If you are an individual with a disability and you require anaccommodation during the application process, please Controls is a global multi-industrial company with core businesses inthe automotive, building and energy storage industries. Our 170,000employees create quality products and services to optimize energy andoperational efficiencies of buildings, energy storage and interior systemsfor automobiles. Through our growth strategies and by increasing market sharewe are committed to delivering value to shareholders and making our customerssuccessful.Johnson Controls, Inc. is an equal employment opportunity andaffirmative action employer and all qualified applicants will receiveconsideration for employment without regard to race, c