Community Reach Center Supervisor of Staff, Crisis Stabilization Unit in Westminster, Colorado

Supervisor of Staff, Crisis Stabilization Unit

City: Westminster, CO

Department: Crisis Stabilization Unit


Supervisor of Staff, Licensed

Community Reach Center (CRC) is an Integrated Health Care and Trauma Informed Care Community that serves a metropolitan area in Denver, CO. Our 500 employees offer a wide variety of services to individuals and families in schools, day-treatment, residential, hospital, and correctional facilities.

We are seeking a Supervisor of Staff to join our Crisis Stabilization Unit who is committed to enhancing lives every day. CRC wants compassionate candidates to bring their ideas, to help improve, thrive, and connect with the agency and community. Come join us! We will help you grow professionally and celebrate with you in your achievements.

How will a Supervisor of Staff, Licensed be successful in this role?

  • Under limited supervision and in collaboration with Program Manager, organizes, administers, and oversees clinical staff including but not limited to;

  • Provides a minimum of 10 hours of direct service week

  • Provides supervision to assigned staff and documents in success factor - Professional Development, Performance Appraisals, Performance Improvement Plans, Quality of Care (Timeliness, Billable hours, Caseload Management, ADP/PTO approval), For Staff that they supervise, Auditing: Monthly Note & Chart Audits, working with QAC & Finance team, Billable hours/NS rates, and others imposed by contracts/regulatory agencies, Task list in TIER, Sign Critical Incident.

  • Onsite/involved with daily program operations as assigned by the program manager

  • Oversees, coordinates, and provides professional leadership in the provision of clinical crisis response services provided by the program(s), in accordance with program objectives, clinical guidelines, procedures and standards, and company goals.

  • Ensures accuracy, quality and efficiency standards are met with regards to medical record standards and case management services for consumers. Advocates appropriate services for consumers.

  • Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs, in a professional manner.

  • Develop long and short term goals for the team that are consistent with program and organizational goals.

  • Train and evaluate staff to maintain quality within the team, encourage growth and development while instilling awareness of cultural diversity.

  • Participates in the selection process for internal and external candidates for program staff.

  • Conducts timely audits to ensure compliance with Community Reach Center goals, policies, State and other regulatory policies regarding clinical care and documentation.

  • Provide direct consumer consultation and care utilizing evidence based best practice models; develop, evaluate and modify programs as required.

  • Complete performance evaluations and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.

  • Provide oversight to ensure compliance with the standards for compliance with standards of care provided by any and all licensing, accrediting, and oversight agencies.”

  • Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs, in a professional manner.

  • Provide oversight to assigned staff with regard to clinical outcomes and productivity standards. Take corrective action as needed to ensure compliance.

  • Attends all management meetings and serves on appropriate work groups / committees to further the goals of Community Reach Center.

  • Serves as a representative/role model of the programs as well as Community Reach Center with program consultants, consumers, families and the community as required. Projects a positive image to other agencies and general public.

  • Participates in and utilizes opportunities that provide professional growth through attendance at center in-services and other conferences and by conducting consultation and education functions as indicated.

  • Promotes cooperative working relationships and positive team atmosphere.

  • Interfaces with local and state policy makers, community leaders and providers in the treatment focus area to assess needs and develop and implement programming as determined to be necessary.


  • Minimum of a Master’s Degree in Psychology, Social Work, Sociology or a directly related field.

  • Minimum of two years direct supervisor experience.

  • Clinical supervision, general performance coaching, facilitation of group processes, innovative goal setting, cultivating a learning environment, budget development/oversight and understanding of state and local policy issues regarding mental health and children’s systems of care.

  • Eligible for Professional counseling licensure (LP, LPC, LMFT, LCSW).

  • Experience working with the psychiatric rehabilitation model preferred.

  • Certified Addictions Counselor preferred.

Community Reach Center offers paid holidays, tuition reimbursement, potential opportunity for free supervision towards licensure, outstanding benefits package, including medical insurance, health savings accounts, dental, vision, mail-order prescriptions, vision, employer paid short and long-term disability insurance, employer matching 401(k), generous PTO plan, EAP, and flex spending accounts.

Community Reach Center is an EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans.

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